Operations Manager at Happy Returns in Blandon, PA
The Operations Manager will manage the second shift operations, facilities, and people in our 45,000 square foot Blandon, PA warehouse. Reporting to the Site Director the Operations Manager will:
o Oversee the first shift hourly workforce, including 40-60 hub specialists and three supervisors, with this number expected to grow significantly in the coming months o Facilitate continued rapid growth by creating and executing strategic plans to accommodate increased unit volume and make optimal use of space available o Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes o Maintain a safe work environment by actively building and reinforcing safety standards at the site o Recruit, hire, and train a world-class workforce of specialists and supervisors o Ensure efficient day-to-day operations of the warehouse to meet and exceed target under-the-roof KPI's o Collaborate with the senior operations team to develop and streamline warehouse procedures o Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the PA area. o You will be the face of the site, so prepared to host partners, customers, and vendors as necessary. Requirements We are looking for someone with:
o B.S. or B.A. degree o 6
years' experience managing in a fast-moving warehouse environment o 3
years' experience managing supervisory employees o Experience in an ultrafast-scaling organization and/or excitement to be a part of one - we are disrupting a multi-billion dollar industry and are expecting tremendous growth in the near-term o Proven ability to effectively motivate, develop, and manage 30
employees. Our culture is a critical part of our success, and you need to help drive it. o Fine-tuned attention to detail - our retailer partners depend on us to return their products to them in perfect condition o Excitement for working in a start-up environment with high level of ambiguity and change o Strong project management and continuous improvement skills o A long-term perspective on career development and desire to grow professionally within the company
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
o Oversee the first shift hourly workforce, including 40-60 hub specialists and three supervisors, with this number expected to grow significantly in the coming months o Facilitate continued rapid growth by creating and executing strategic plans to accommodate increased unit volume and make optimal use of space available o Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes o Maintain a safe work environment by actively building and reinforcing safety standards at the site o Recruit, hire, and train a world-class workforce of specialists and supervisors o Ensure efficient day-to-day operations of the warehouse to meet and exceed target under-the-roof KPI's o Collaborate with the senior operations team to develop and streamline warehouse procedures o Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the PA area. o You will be the face of the site, so prepared to host partners, customers, and vendors as necessary. Requirements We are looking for someone with:
o B.S. or B.A. degree o 6
years' experience managing in a fast-moving warehouse environment o 3
years' experience managing supervisory employees o Experience in an ultrafast-scaling organization and/or excitement to be a part of one - we are disrupting a multi-billion dollar industry and are expecting tremendous growth in the near-term o Proven ability to effectively motivate, develop, and manage 30
employees. Our culture is a critical part of our success, and you need to help drive it. o Fine-tuned attention to detail - our retailer partners depend on us to return their products to them in perfect condition o Excitement for working in a start-up environment with high level of ambiguity and change o Strong project management and continuous improvement skills o A long-term perspective on career development and desire to grow professionally within the company
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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